Last updated: September 25, 2026
This Privacy Policy explains how Klyora (“we”, “us”) collects and uses personal information when you visit or buy from klyora.shop.
Who is responsible for your data
Store: Klyora (klyora.shop)
Email: support@klyora.shop
Customer service hours: Monday to Friday, 9:00 am to 5:00 pm (US Eastern Time)
Response time: within 1 to 2 business days
Information we collect
- Order information: name, shipping and billing address, email address, phone number (optional) and the items you buy.
- Payment information: payments are processed by our payment providers (the payment options shown at checkout). We do not see or store your full card number.
- Messages: anything you send us by email or through our forms.
- Device and usage data: IP address, browser type, pages visited and cookies, collected automatically when you use the site.
How we use it
- To process, ship and support your orders, including returns and refunds.
- To answer your questions.
- To prevent fraud and keep the website secure.
- To understand how the website is used and to measure our advertising, for example with Google tools.
- To send marketing emails, only if you have agreed. You can unsubscribe at any time.
Who we share it with
We share information only with service providers that help us run the store: payment providers, shipping carriers and fulfillment partners (to deliver your order), our web hosting and security providers, and analytics or advertising providers such as Google. We do not sell your personal information.
Cookies
We use cookies to keep your cart, remember your preferences and measure site traffic. You can block or delete cookies in your browser settings; some features, such as the cart, may not work without them.
How long we keep it
We keep order records for as long as we need them for accounting, tax and legal purposes. Other information is deleted when it is no longer needed.
Your rights
You can ask us to access, correct or delete your personal information, or to stop marketing emails. California residents have the right to know what personal information we collect and to request its deletion; we do not sell or share personal information for cross-context behavioral advertising in exchange for money. To make a request, email support@klyora.shop. We reply within 30 days.
Children
Our website is not intended for children under 13, and we do not knowingly collect their personal information.
Changes
We may update this policy. The date at the top shows when it was last changed.